Refund policy

14-day right of return

You have 14 days from the day your order arrives to change your mind and return it. No reason needed.

How to return something

Email contact@pocheshop.com with your order number before you send anything back. We will approve the return and confirm the address.

Once you have told us you want to return your order, you have a further 14 days to send it back.

Returns sent without prior approval cannot be processed.

Condition of the item

You are welcome to open the packaging and try the case on your phone, the same way you would in a shop. Return the item complete and in its original packaging.

You are responsible for any reduction in value caused by handling the item beyond what is necessary to establish its nature, characteristics and function.

Return shipping

Shipping to you is free. Return shipping is not.

You pay the cost of returning the item, unless it arrived damaged, faulty or was not what you ordered. In those cases we cover the return cost in full.

All returns are sent to an warehouse in Sweden. You will never be asked to ship anything outside the EU.

Return address, only to be used after we have approved your return:

Venusvägen 18
132 44 Saltsjö-Boo
Sweden

Refunds

We let you know once we have received and inspected your return.

If approved, we refund you to your original payment method within 14 days of receiving your return, or within 14 days of you providing proof that you have sent it, whichever comes first.

Your bank or card issuer may need a few extra business days to make the money visible on your account.

Returning part of a multipack

If you bought two or three cases and return only some of them, you get back exactly what you paid for the items you send back. We do not recalculate the price of the ones you keep.

Uncollected parcels

If a parcel is not collected in time, it is treated as an uncollected delivery, not as a return. A handling fee of €10 is deducted from your refund to cover the shipping already paid and the administration involved.

To avoid this, contact us before the collection deadline runs out and we will help you.

Exchanges

The fastest way to get a different colour or model is to return the one you have and place a new order once the return is approved.

Faulty, damaged or incorrect items

Check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email us with your order number and photos or a short video.

You are entitled to a replacement or a full refund, including all shipping costs. Under EU law you have a two-year warranty against defects that were present at the time of delivery.

Cancelling an order

You can cancel your order yourself within 1 hour of placing it. Go to your account, open the order and select Cancel order.

After that, email contact@pocheshop.com as soon as you can. If your order has not yet been sent for packing we will cancel it and refund you in full.

Once it has shipped we can no longer stop it, but you can still return it under the 14-day right of return above.

Questions

Email contact@pocheshop.com.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Poche, Egefors Konsulting AB, Venusvägen 18, 132 44 Saltsjö-Boo, Sweden, contact@pocheshop.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

________________________

— Order number: ________

— Ordered on (*) / received on (*): ________

— Name of consumer(s): ________

— Address of consumer(s): ________

— Signature of consumer(s) (only if this form is notified on paper): ________