Shipping policy

Where we ship

We ship to all countries within the European Union. We do not currently ship outside the EU.

Shipping cost

Free shipping on every order. There is no minimum order value and no shipping fee is added at checkout.

Processing time

Your order is picked, checked and packed by our production partner. This takes 3 to 4 business days. You will receive an email with a tracking number the moment your parcel is dispatched.

Shipping time

Once your parcel has been dispatched, delivery takes 5 to 7 business days to anywhere in the EU.

Total

Processing 3 to 4 business days, plus shipping 5 to 7 business days. Most orders arrive within 9 to 11 business days of being placed. Delivery times may be longer during peak periods and public holidays.

Duties and taxes

All orders are shipped DDP, Delivered Duty Paid. Import VAT and customs duties are already covered. You will not be asked to pay anything extra when your parcel arrives.

Tracking

Every order comes with a tracking number. Tracking can take a few days to start updating after dispatch. That is normal and does not mean your parcel is lost.

Delayed, lost or damaged parcels

If your parcel has not arrived within 30 days of dispatch, email us at contact@pocheshop.com and we will investigate and either resend your order or refund you in full.

If your parcel arrives damaged, send us photos of both the item and the packaging as soon as possible and we will make it right.

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot be held responsible for parcels delivered to an address that was entered incorrectly. If a parcel is returned to us because of an incorrect address, we can resend it once we have received it back.

Questions

Email contact@pocheshop.com and we will get back to you.